rojak99 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "Player", "User") and rojak99 ("Company", "Platform", "we", "us", "our") in respect of your access to and use of the rojak99 website, games, software, and services (collectively, the "Services").

By accessing the rojak99 platform, registering an account, making a deposit, or placing any wager, you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and any game-specific or promotion-specific rules that may be published on the platform from time to time. These documents collectively form the entire agreement between you and rojak99.

If you do not agree with any part of these Terms, you must not use the rojak99 platform.

2. Eligibility & Age Requirement

Access to and use of the rojak99 Services is subject to the following eligibility criteria, all of which must be satisfied at all times:

• You must be at least 21 years of age. rojak99 does not permit persons under the age of 21 to register, deposit funds, or participate in any game or betting activity on the platform. This is a strict and non-negotiable requirement.
• You must be accessing the platform from a jurisdiction in which online gaming is not prohibited by applicable law. It is your sole responsibility to determine whether your use of the rojak99 Services is lawful in your location.
• You must be accessing the platform for your personal, recreational use only. Corporate, syndicate, or commercial accounts are not permitted without prior written authorisation from rojak99.
• You must not be a current employee, contractor, director, officer, or immediate family member of an employee of rojak99 or any of its affiliated gaming providers and software suppliers.
• You must not be subject to a self-exclusion order, voluntary or otherwise, at rojak99 or any other gaming platform administered in conjunction with rojak99.

rojak99 reserves the right to request identity verification documentation at any stage of the registration, deposit, or withdrawal process. Failure to provide satisfactory documentation may result in account suspension or the withholding of funds pending verification.

3. Account Registration

3.1 Single Account Policy

Each person may hold only one active account on the rojak99 platform. Duplicate or multiple accounts are strictly prohibited. If rojak99 determines that a member holds more than one account, all associated accounts may be closed without notice and any outstanding balances forfeited, subject to our reasonable assessment of whether funds were derived legitimately.

3.2 Account Information Accuracy

You agree to provide accurate, current, and complete information during registration and to maintain and update such information promptly if it changes. This includes, without limitation, your full legal name, date of birth, residential address, and contact details. Providing false or misleading registration information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of balance.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username, password, and any one-time verification codes. You must not share your login details with any third party. Any activity conducted through your account is deemed to be conducted by you. rojak99 accepts no liability for losses resulting from unauthorised account access where you have failed to adequately protect your credentials. You must notify rojak99 immediately via live chat or email if you suspect that your account has been compromised.

3.4 Account Closure

You may request closure of your rojak99 account at any time by contacting our customer support team. Closure requests are processed within 5 business days. Any remaining balance in a compliant account will be returned to you via your last verified withdrawal method after all pending wagers have been settled.

4. Deposits & Withdrawals

4.1 Approved Payment Methods

rojak99 currently accepts deposits and processes withdrawals via the following approved methods: FPX (instant interbank transfer), DuitNow, Touch 'n Go eWallet, Boost, and direct bank transfer to selected Malaysian banks including Maybank, CIMB, Public Bank, Hong Leong Bank, and RHB. The availability of specific payment methods may change, and rojak99 reserves the right to add or remove payment options at its sole discretion.

4.2 Minimum Deposits and Withdrawals

The current minimum deposit is RM 30. The current minimum withdrawal is RM 50. These thresholds may be revised by rojak99 from time to time. Deposits via FPX and DuitNow are typically credited within 60 seconds. Withdrawal processing times vary by method but are generally completed within 1–3 business days for verified accounts.

4.3 Own Account Requirement

All deposits must originate from a payment account registered in your own name. Deposits from third-party accounts will be declined or refunded, and repeated attempts may trigger an account review. Similarly, withdrawals will only be processed to accounts bearing your verified name. rojak99 reserves the right to require additional verification before processing any withdrawal.

4.4 Currency

All account balances, deposits, wagers, and withdrawals on rojak99 are denominated in Malaysian Ringgit (MYR / RM). rojak99 does not currently accept deposits in foreign currencies or cryptocurrencies.

5. Bonuses & Promotions

rojak99 offers various bonuses and promotional incentives to both new and existing members. All bonuses are subject to specific wagering requirements, time limits, game restrictions, and other conditions that are published alongside each individual promotion. The following general conditions apply to all rojak99 bonuses:

• Bonuses may only be claimed once per eligible member, unless otherwise stated. Attempts to claim the same bonus multiple times through duplicate accounts constitute abuse and will result in disqualification and possible account suspension.
• Wagering requirements must be met in full before bonus-derived winnings may be withdrawn. Unless a promotion explicitly states otherwise, bonus funds must be wagered at least the number of times specified before withdrawal eligibility is triggered.
• rojak99 reserves the right to withdraw any bonus, cancel any bonus-derived winnings, and close accounts where it has reasonable grounds to believe that bonus terms have been abused, exploited, or circumvented.
• Bonuses are not exchangeable for cash, transferable to other accounts, or combinable with other promotional offers unless explicitly permitted in the relevant promotion terms.
• rojak99 reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice.

6. Betting Rules

All bets placed on the rojak99 platform are subject to the specific game rules applicable to the relevant game or betting market. The following general rules apply:

• Once confirmed, bets cannot be cancelled or amended except where a specific cancellation policy applies to the relevant market (e.g., match postponement in sportsbook).
• rojak99 reserves the right to void bets placed on clearly erroneous odds or where a manifest error in the betting interface has occurred, including but not limited to system errors, data feed failures, or human input errors.
• In the event of a dispute regarding the settlement of a bet, the decision of rojak99's trading or casino operations team, informed by official results and available data, shall be final.
• Maximum payout limits apply per event and per account. These limits are published within the relevant game or sportsbook interface and may be adjusted by rojak99 at its discretion.

7. Prohibited Conduct

The following activities are strictly prohibited on the rojak99 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where appropriate:

• Using automated scripts, bots, artificial intelligence tools, or any software that interacts with the platform without human intervention to gain an unfair betting or gaming advantage.
• Collusion with other players, including coordinating bets to guarantee a profit regardless of outcome, or sharing account access for the purpose of exploiting betting markets.
• Arbitrage betting across rojak99 and third-party platforms using promotional funds or bonus balances.
• Any form of money laundering, including depositing and withdrawing funds without generating genuine wagering activity, or using the platform to process funds derived from illegal activity.
• Exploiting software bugs, glitches, or errors to gain an advantage. Any winnings derived from a confirmed software error will be voided.
• Threatening, harassing, or using offensive language toward rojak99 staff or other platform users.

8. Intellectual Property

All content on the rojak99 platform — including but not limited to the brand name, logo, website design, game graphics, software, text, and promotional materials — is the intellectual property of rojak99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the rojak99 platform for your personal, non-commercial gaming purposes. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any content from the rojak99 platform without prior written consent from rojak99.

9. Privacy & Data

rojak99 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the rojak99 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

rojak99 implements technical and organisational security measures to protect your personal data, including SSL encryption for data in transit. However, no method of electronic transmission or storage is completely secure, and rojak99 cannot guarantee absolute security of your personal data.

10. Responsible Gaming

rojak99 is committed to promoting responsible gaming practices. The platform provides the following tools to help members manage their gaming activity:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits through their account settings. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a cooling-off period.
• Session Time Limits: Members may configure maximum session durations after which they will be automatically logged out.
• Cool-Off Period: Members may request a temporary account suspension of between 24 hours and 6 weeks. During this period, the account cannot be used to place wagers or make deposits.
• Self-Exclusion: Members who believe they may have a problem with gambling may request permanent or long-term self-exclusion from rojak99. Self-exclusion requests are processed within 24 hours and cannot be reversed for the nominated exclusion period.

All rojak99 members must be 21 years of age or older. If you are concerned about your own gambling behaviour or that of someone you know, please contact our 24/7 live chat support team for guidance and referral to appropriate resources.

11. Limitation of Liability

To the maximum extent permitted by applicable law, rojak99 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the rojak99 platform or Services.

rojak99's total aggregate liability to any member for any cause of action arising under or in connection with these Terms shall not exceed the amount deposited by that member into their rojak99 account in the 30 days preceding the relevant claim.

rojak99 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. The platform and all Services are provided on an "as is" and "as available" basis.

12. Amendments to These Terms

rojak99 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, rojak99 will endeavour to provide reasonable notice by posting a notice on the platform or sending a notification to your registered contact details. Your continued use of the rojak99 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with amended Terms, you must cease using the platform and may request account closure.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the applicable laws of the jurisdiction under which rojak99 is licensed and operated. Any dispute arising out of or in connection with these Terms or the rojak99 Services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration or the courts of competent jurisdiction, as determined by rojak99's operational and licensing framework.

For disputes relating to specific game outcomes or wager settlements, the initial point of contact must be rojak99's customer support team. We commit to responding to all formal dispute submissions within 5 business days.

14. Contact Information

For all enquiries relating to these Terms and Conditions, account matters, or the rojak99 platform generally, please contact us via:

• 24/7 Live Chat: Available directly on the rojak99 platform at all times.
• Email: [email protected] (plain text — not a clickable link; please copy the address manually).

rojak99 aims to respond to all email enquiries within 2 business days. For urgent account matters, live chat is recommended for the fastest response.